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Emotional intelligence essentials

By Langley Group | 30 March 2015

reflection-0002-880x.jpgThe quality of our life is directly related to the quality of our emotions. Learning about emotional intelligence on the job can improve performance at work and play. Whether you are aware of it or not, emotional intelligence is the foundation of leadership effectiveness and can have a profound impact outside the confines of the office.

Sue Langley spoke to Carla Grossetti for True Wealth, an NGS Super publication, about emotional intelligence at work.

Here is an excerpt.

Sue Langley...says the strategies that encourage employees to master empathy are essential in today’s fast-paced and increasingly disconnected world.

“When we are emotionally charged our decision making becomes less effective,” she says.

Research has shown that by practising skills that help manage stress and by practising daily positive rituals, the brain can be rewired. “The ability to stop and calm down is a valuable skill. How we interpret events and handle emotional content is important but it’s not easy. Humans will want a quick fix, yet learning to be more intelligent with emotions takes time. The steps have to be practised daily,” says Sue.

The benefits of improving your emotional intelligence can spill over into other areas of your life.

“Your emotions can affect your whole life. By practising reading other people’s emotions for example, you can approach stressful situations with confidence and learn to manage frustrations. That leads to better outcomes from a business perspective and in your personal life, too.”

Scott Nell underwent a Langley Group Emotional Intelligence at Work program while working at energy management company Schneider Electric five years ago. He believes he has become a much smarter manager as a result.

“I was never a hard-nosed boss but I now have improved tolerance levels, am more resilient, and the frustrations that once overwhelmed me have subsided,” says Scott.

He says he has become more aware of non-verbal cues and office dynamics.

“The workshop taught me to be more mindful of people and what they are experiencing at an emotional level. Now, emotional intelligence is very much a part of my everyday life, both at work and at home,” he says.

Read Sue's top emotional intelligence tips in the full article.

You can learn more in our Leading with Emotional Intelligence course or free white paper below.


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About the Author: Langley Group

Langley Group

The Langley Group team are dedicated to inspiring individuals, teams and organisations to apply positive psychology, emotional intelligence and neuroscience to be the best they can be.

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